Help with Financial Hardship – North Tyneside Residents
If you're experiencing financial hardship or a crisis, support is available through:
Local Welfare Provision (LWP) - Support During a Crisis
Provides emergency help with:
- Food, energy, and essential travel
- Vouchers for food, clothing, or household items
- Foodbank and hygiene parcels
- Advice and referrals to other support services
Apply online anytime via My Care (fastest method).
If you need help being directed to the form or computer access, you can visit one of our customer hubs or libraries.
The quickest and most efficient way to request support is by completing the online application form through My Care below (you can apply any time, 24 hours).
Please note that call times are limited, lines are open Monday to Friday, 10:00 am to 2:00 pm (excluding Bank Holidays).
0191 643 2777, selecting option 2 for Welfare Assistance.
You must live in North Tyneside to apply. Urgent cases are prioritised, and the team aims to respond within 1 working day.
Household Support Fund (HSF) - Support in hardship
Helps with everyday living costs like:
- Food and energy bills
- Essential household items
Eligibility:
- Live in North Tyneside
- One application per household (April 2025–March 2026)
- No savings
- Facing significant financial hardship
Apply online via My Care to be assessed for support. Online form click here.
If your need is urgent and you need assistance when we are closed, please contact our Emergency Duty Team on 0330 333 7475
